Refund Policy

General Admission, BAGI Member Tickets

We understand that this is an uncertain time and we have revised our refund policy to help. If you happen to become ill, show symptoms or become aware of any contact with someone with COVID-19, we ask that you stay home and explore the virtual experience instead. Simply submit your refund request by completing a Refund Request Form and we will get you a refund for your in-person portion of your tickets.

Important Note: There will be no refunds available for the Virtual Experience. If you have purchased onsite tickets, $10 per ticket will be retained so that you may still enjoy access to the Virtual Experience.


Virtual Tickets

There are no refunds available for the virtual tour.